Privacy Policy

Your privacy matters to us. This comprehensive policy explains how mavestropliqo protects, uses, and manages your personal information when you use our film editing platform and services.

Information We Collect

mavestropliqo collects various types of information to provide you with exceptional film editing education and platform services. We're transparent about what we gather and why it's necessary for your learning experience.

Personal Account Information: Name, email address, phone number, billing address, and payment details when you register or make purchases
Educational Progress Data: Course completion rates, quiz scores, video watch time, assignment submissions, and learning pathway preferences
Technical Usage Information: IP address, browser type, device information, operating system, and platform usage patterns
Content Creation Data: Video projects uploaded for feedback, editing timelines, effect preferences, and collaborative project information
Communication Records: Support ticket conversations, feedback submissions, community forum posts, and instructor interactions
Marketing Preferences: Newsletter subscriptions, promotional email preferences, and communication channel choices

We never collect sensitive personal information such as government ID numbers, health records, or financial information beyond what's necessary for payment processing through our secure third-party providers.

How We Use Your Information

Your information helps us deliver personalized film editing education and continuously improve our platform. Every piece of data we collect serves a specific purpose in enhancing your learning journey.

Educational Service Delivery: Providing access to courses, tracking progress, generating certificates, and customizing learning recommendations
Platform Functionality: Maintaining user accounts, processing payments, enabling collaborative features, and ensuring technical performance
Personalized Learning: Analyzing learning patterns to suggest relevant courses, identifying skill gaps, and adapting content difficulty levels
Quality Improvement: Evaluating course effectiveness, identifying popular content, and gathering feedback to enhance educational materials
Customer Support: Responding to inquiries, troubleshooting technical issues, and providing educational guidance
Security and Compliance: Preventing unauthorized access, detecting fraudulent activity, and meeting legal obligations
Marketing Communications: Sending relevant course updates, new feature announcements, and promotional offers based on your preferences

Information Sharing and Disclosure

mavestropliqo maintains strict control over your personal information. We only share data with trusted partners who help us deliver our services, and we never sell your information to third parties for marketing purposes.

We may share your information in these specific circumstances: with your explicit consent, to comply with legal requirements, to protect our rights and safety, or with service providers who assist in platform operations under strict confidentiality agreements.

Service Providers: Payment processors, cloud hosting services, email delivery platforms, and analytics tools that operate under strict data protection contracts
Educational Partners: Industry professionals providing guest instruction or certification services, with limited access to relevant learning data only
Legal Compliance: Government authorities when required by law, court orders, or to protect against fraud and security threats
Business Transfers: In the unlikely event of a merger or acquisition, your data would be transferred under the same privacy protections

Data Security and Protection

Protecting your information is fundamental to everything we do at mavestropliqo. We employ multiple layers of security measures and follow industry best practices to safeguard your data from unauthorized access, disclosure, or misuse.

Encryption Standards: All data transmission uses SSL/TLS encryption, and sensitive information is encrypted at rest using AES-256 standards
Access Controls: Strict employee access permissions based on job requirements, regular access reviews, and mandatory security training
Infrastructure Security: Secure cloud hosting with redundant backups, regular security updates, and 24/7 monitoring systems
Regular Audits: Annual third-party security assessments, penetration testing, and compliance reviews to identify and address vulnerabilities
Incident Response: Comprehensive procedures for detecting, responding to, and notifying users of any potential security breaches

While we implement robust security measures, we also encourage users to maintain strong passwords, keep login credentials confidential, and report any suspicious account activity immediately.

Your Privacy Rights and Controls

You have significant control over your personal information and how it's used on our platform. mavestropliqo respects your privacy choices and provides multiple ways to manage your data and account preferences.

Access and Portability: Request a copy of all personal data we hold about you in a machine-readable format for your records or transfer to another service
Correction and Updates: Modify your account information, learning preferences, and contact details through your account dashboard or by contacting support
Deletion Rights: Request complete account deletion and removal of personal data, with certain exceptions for legal compliance and service provision
Marketing Preferences: Opt out of promotional emails, adjust notification settings, and choose your preferred communication channels
Data Processing Objection: Object to certain types of data processing while maintaining your account and access to core educational services
Automated Decision Making: Request human review of any automated decisions that significantly affect your account or learning experience

To exercise any of these rights, contact us using the information provided below. We'll respond to your request within 30 days and may need to verify your identity to protect your account security.

Data Retention and International Transfers

mavestropliqo maintains clear policies about how long we keep your information and how we handle data across different jurisdictions. We balance your privacy rights with legitimate business needs and legal requirements.

Retention Periods: Active account data is retained while your account remains active and for up to 7 years after account closure for legal compliance. Learning progress and certificates are maintained indefinitely to support your professional development. Marketing data is deleted within 2 years of your last engagement unless you specifically request continued communications.

International Data Handling: As an Australian-based company, your data is primarily stored and processed within Australia under strict privacy laws. Some service providers may process data internationally, but only under agreements that ensure equivalent privacy protection through standard contractual clauses and adequate safeguards.

We comply with applicable international privacy regulations including GDPR for European users and maintain the same high privacy standards regardless of your location.

Cookies and Tracking Technologies

mavestropliqo uses cookies and similar technologies to enhance your platform experience, remember your preferences, and analyze how our services are used. You have control over most cookie settings through your browser.

Essential Cookies: Required for basic platform functionality including login, security, and core educational features - these cannot be disabled
Preference Cookies: Remember your language settings, course progress, and interface customizations to improve your user experience
Analytics Cookies: Help us understand how users interact with our platform to identify improvements and popular content areas
Marketing Cookies: Enable personalized content recommendations and measure the effectiveness of our marketing campaigns

You can manage cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may limit some platform functionality but won't prevent access to core educational content.

Children's Privacy Protection

mavestropliqo takes special care to protect the privacy of young learners. Our platform is designed for users aged 16 and above, and we have specific procedures for handling information from younger users who may access our content through educational institutions.

We do not knowingly collect personal information from children under 13 without verified parental consent. If we discover that we have inadvertently collected such information, we will delete it immediately. Parents and guardians can contact us to review, modify, or delete their child's information.

Educational institutions using our platform for student instruction must ensure appropriate permissions and oversight for any users under 18, in compliance with applicable educational privacy laws.

Policy Updates and Changes

This privacy policy may be updated periodically to reflect changes in our services, legal requirements, or privacy practices. We're committed to transparency about any modifications that might affect how we handle your information.

Significant changes will be communicated through email notification and prominent platform notices at least 30 days before implementation. Continued use of our services after changes take effect constitutes acceptance of the updated policy. For minor clarifications or formatting changes, we'll update the effective date without additional notification.

We encourage you to review this policy regularly to stay informed about how we protect your privacy and what rights you have regarding your personal information.

Privacy Questions and Contact Information

If you have questions about this privacy policy, want to exercise your privacy rights, or need assistance with your account privacy settings, we're here to help.

mavestropliqo Privacy Office
2 Tuart Ave, Mandurah WA 6210, Australia
Phone: +61 3 9639 9951
Email: info@mavestropliqo.sbs

Our privacy team typically responds to inquiries within 2 business days and will work with you to address any concerns about how your information is handled on our platform.

This Privacy Policy is effective as of January 15, 2025
Last updated: January 15, 2025 | Version 3.2